Delivery Options

United Sweets of America Ltd endeavour to send all orders made before 2pm the same day. Items purchased after this time will be sent next day.

Emil confirmation will be sent upon submission of your order.

UK deliveries will be using the following methods.

  • Royal Mail 1st Class – UK Express Delivery
  • Royal Mail 1st Class Recorded
  • Royal Mail 2nd Class – UK Super Saver Delivery
  • Royal Mail 2nd Class Recorded
  • Royal Mail Special Next Day Delivery

 

  • Courier (large orders)

United Sweet of America Ltd will let you choose the delivery method based upon the order size and planned location in order to get your products to you quickly and safely.

Delivery times will be based on the day of order and your location. Please note many items will be too large to fit through a letterbox and will require someone to be at home to collect.

All of our products are kept in a temperature controlled environment to ensure quality is kept at a high standard. Upon postage we are unable to control this environment any further.

Returns Policy

 

At United Sweets of America we want our customers to enjoy a pleasant and problem free shopping experience. 
 
CANCELLING AN ORDER
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days of receiving an order confirmation email. If we have not yet dispatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing info@unitedsweetsofamericaltd.co.uk or calling us on +44(0) 7787180155
 
RETURNING AN ITEM
When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods.
 
If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.
 
To return an item, send the goods to the address below quoting your order number and reason for cancellation eg. defective items. For your protection, we recommend that you use a recorded-delivery service.
 
United Sweets of America
27 Arden Close
Hadrian Park
NE28 9YB
United Kingdom
 
GUARANTEES & WARRANTIES
Whilst United Sweets of America makes every effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers.
 
TERMS & CONDITIONS
This Agreement will be governed by and construed in accordance with the law of England and Wales and both you and United Sweets of America Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.